Correcting Contractual Minimum Wage (CMW) Rates

Purpose

Amazon sets a Contractual Minimum Wage (CMW) for each delivery station and job title, and revises it from time to time. UZIO compares Amazon's rates against what your Delivery Associates are actually paid, and tells you who is below the new floor.

This article covers the ways to bring an employee back into line: the CMW Rate Compliance list on your home page, which is where you find and correct everyone who is below, a manual rate change on the employee's profile, which you use for one person or for anyone the list does not cover, and the rate check on additional jobs.

When to use this

• Amazon published a revised rate and you need to bring your Delivery Associates onto it.
• You are checking, before a pay run, that nobody is being paid below their station's CMW.
• You hired or transferred a Delivery Associate and need their rate to match the station they now work at.

Who can do this: users whose role grants edit access to employee job data and permission to see compensation on screen. The Employer Administrator has both by default. With view-only access on either one you will see the list, but the correction actions are disabled.

Who UZIO checks

UZIO evaluates an employee only when all of the following are true:

The comparison uses the job record in force on the rate's effective date, not today's record. For a Delivery Associate who started after that date (a late or future hire), UZIO checks their starting job record instead, until the next rate takes effect. An employee is flagged only when the CMW rate is higher than their hourly rate. A rate exactly equal to the CMW is compliant.

TSO-PV Drivers

• UZIO adds a TSO-PV Driver job title, in the Delivery Associates job category, to every DSP account. You do not need to create it.
• Where a station has a TSO-PV Driver CMW rate, employees with the TSO-PV Driver job title at that station are checked against that rate. They appear on the CMW Rate Compliance list with your other Delivery Associates.
• Assign TSO-PV Driver to your TSO-PV drivers. Only this exact job title is checked against the TSO-PV rate. A driver under another title, or under a renamed or self-created copy of it, is not.

Additional jobs

UZIO also checks each employee's additional jobs: stand-alone jobs, project jobs, and Delivery Associate job titles assigned as additional jobs.

• A job title assigned as an additional job is checked against that title's own CMW.
• A job you created is checked against the CMW for the employee's own job title.
• Every additional job is checked against the CMW for the employee's own work location, even if the job is worked at another station. See Additional jobs worked at another station below.
• A job with a $0.00 rate, or no rate, is always listed.

Where to find it

Go to your home page and open Alerts & Insights > Employee Data. The row is CMW Rate Compliance, with a count of how many employees are currently below their station's rate.

This list is the surface to work from. It is always there, it reflects the current position, and it is where you correct people.

Each row gives you the employee's name and employee ID, their work location and job title, their current hourly rate, the CMW rate they should be on, and the date that rate takes effect. For someone who started after the rate's effective date, the date shown is their start date. The list respects the page's Pay Group filter, and you can Hide a row you have dealt with. Hiding is per user, so it does not remove the row for your colleagues.

• Search by employee name or ID.
• Filter by All Rates, Profile Rates (the rate on the employee's Job page) or Additional Jobs.
• An additional job row is marked with an icon. Hover over it to see the job and the employee's job title.
• If there is no CMW for a job title and location, the row shows Not available. These rows can't be selected or fixed from the list.

Option 1: correct employees from the CMW Rate Compliance list

1. On the home page, open Alerts & Insights > Employee Data and click CMW Rate Compliance.
2. Review the employees listed. Check the CMW rate and effective date on each row before you act, because the correction is applied exactly as shown.
3. Select the employees you want to correct and click Fix Selected. To correct one employee, click Fix Now on their row.

Each selected employee's hourly rate is raised to their station's CMW rate, effective from the rate's effective date, or from the employee's start date if they started later. For an additional job row, the job's rate is raised to the CMW. UZIO reports how many employees are still outstanding.

Only one fix can run for your company at a time. If you click again while a fix is running, UZIO tells you it is still in progress.

What the fix actually changes

The fix is an ordinary effective-dated job change, the same kind you would make by hand:

• The employee's hourly rate is set to their station's CMW rate.
• The change is effective from the CMW rate's effective date, or from the employee's start date if they started later. It is not dated today.
• It is recorded in the employee's job history, so the old rate and the date it ended are preserved.

Nothing else on the record is touched. Job title, work location, department and pay group all stay as they are.

Option 2: update a rate manually

Use the profile when you are correcting one person, when the employee is not on the list (for example a salaried employee, or someone in another job category), or when you need a rate different from the CMW.

1. Open Employees and click the employee's name, or find them with Search Employee by Name or ID.
2. Go to the Job page of their profile.
3. Edit the compensation details and enter the new hourly rate.
4. Set the effective date. When you are raising a rate that is below CMW, it defaults to the date the CMW took effect, or the hire date if that is later. To match what the built-in correction would have done, use the effective date shown on their row in the list.
5. Save.

The change applies immediately, with no approval step, and is written to the employee's job history from the effective date you entered.

While you edit, the Job page shows CMW rate on this date and, if the rate is below it, how much it is short:

• Click Use CMW rate ($X) instead to set the rate to the CMW in one click.
• To save a rate below CMW, enter a reason (up to 200 characters) and tick the confirmation box. The employee will then be listed on CMW Rate Compliance.
• When you change an employee's job title, the change summary shows the new hourly rate: raised to the new title's CMW if the current rate is below it, otherwise unchanged. Pay is never lowered.
• If the new job title is one the employee already has as an additional job, that additional job ends on the effective date of the change.

Option 3: set the rate on an additional job

Go to the employee's Additional Jobs page and click Assign Project/Job. Under Stand Alone Jobs:

• Your Delivery Associate job titles appear next to the jobs you created, each with its CMW rate. The employee's own job title, and titles they already have, are not listed.
• When you select a job title, the hourly rate is filled in with that title's CMW at the employee's work location. You can change it.
• Each job you select shows its rate and a result: Meets CMW, [amount] below CMW, or No rate.
• A rate below CMW does not stop you. Tick the confirmation box to continue.

The same check appears when you change a rate later in Edit Job Details. Project jobs are not checked here, but they are still listed in CMW Rate Compliance.

Additional jobs worked at another station

UZIO checks an additional job against the CMW for the employee's own work location, even if the job is worked at a different station. It will not warn you when the rate is below the other station's CMW, so that rate is yours to maintain.

• When you assign the job, enter the CMW for the station where the work is done, if it is higher than the rate filled in.
• When CMW rates change, update the rate in Edit Job Details.
• If the employee moves for good, change their work location on the Job page so UZIO checks against the new station.

Common problems

The list is empty but I expected to see someone

Your role may be filtering it. The list only shows employees you have access to, so an Employer Administrator may see rows that you do not. Ask them to check.

I corrected people, but the count has not cleared

Either somebody was skipped because you lacked edit access to their record, or a rate was revised for a second station at the same time. Reopen the list and check who is left. Remember that the page does not refresh by itself.

An employee I know is under-paid is not on the list

Check each condition in turn. Are they Active, are they Hourly rather than salaried, are they in the Delivery Associates job category, and is their work location matched to a station with a published rate? If they meet every condition and still do not appear, do not assume they are compliant. Correct their rate manually on their profile, as in Option 2, and tell UZIO Support so we can look at why the row is missing.

An additional job shows "Not available"

There is no CMW for that job title at the employee's work location, so UZIO has nothing to compare against and the row can't be fixed from the list. Set the job's rate yourself in Edit Job Details on the employee's Additional Jobs page.

The rate shown is not the rate I expected for that job title

The CMW rates come from Amazon, per station and job title. UZIO applies Amazon's rates and cannot change them. If the figure is wrong for the role, raise it with your Amazon contact. In the meantime you can set the employee's rate manually on their profile, as in Option 2.

The fix action is greyed out

You have view-only access to either employee job data or on-screen compensation. Both are needed, with edit access on job data, before you can apply a correction.

Numbers on the home page have not moved after a correction

Only the live workforce counts refresh on their own. Use Refresh on the home page to reload the rest. See Your Employer Home Page (Compliance Dashboard).

Still stuck?

Contact your UZIO Customer Success Manager, or UZIO Support at support@uzio.com or +1-571-601-1752. Send the employee's name and employee ID, their work location and job title, the CMW rate and effective date shown on the row, and a screenshot of it.

For a rate you believe is wrong at source, such as the wrong figure, the wrong station, or a job title Amazon has not published a rate for, raise it with your Amazon contact. UZIO applies Amazon's rates and cannot change them.

Related articles

• DSP on UZIO: What's Different — the wider set of Delivery Service Partner differences
• Your Employer Home Page (Compliance Dashboard) — the page the CMW Rate Compliance list sits on
• Managing Employees: Viewing and Editing Employee Records — the Job page and effective-dated changes
• Setting Up Company Master Information — work locations and job titles, which the rates are matched against
• Running a Special Payroll — paying retroactive amounts after a back-dated rate change