Contacting UZIO Support: Phone Number, Email and What to Include

Purpose

This article gives you UZIO Support's phone number and email address, and what to send so Support can help you quickly.

Who can use this: employer administrators and other employer users, brokers and partners. Employees can also call, but should usually start with their employer (see below).

UZIO Support is available 24 hours a day, 7 days a week.

Raise a ticket from inside UZIO

You can also send Support a ticket without leaving UZIO. Click the Help & Support icon, then Contact us > Submit a support ticket. Choose a ticket type and describe the problem. Your account details are attached automatically, and Support replies by email. See Raising a Support Ticket from UZIO.

What to include

Support can help faster when your first message has the details. Include:

• your company name
• your name and the email address you sign in with
• the employee or user involved, by name or employee ID
• the screen you were on and what you were trying to do
• the exact wording of any error message
• the pay date, pay group or date range, if the question is about payroll or time

Employees

Employees can call or email UZIO Support, but the quickest route is usually their own employer. Your employer owns your record, your pay, your time off and your benefits, and can change them directly. Contact your manager or your company's HR or payroll team first. If they can't resolve it, they can contact UZIO Support for you.

Brokers and partners

Brokers and partners use the same phone number and email address. Include your agency or firm name and the client company involved. The in-portal support form is not currently available to brokers, so call or email instead.

Common problems

I need help outside business hours

UZIO Support is available 24 hours a day, 7 days a week. Call +1-571-601-1752.

I emailed Support but haven't had a reply

Check your spam or junk folder for a reply from UZIO. If the issue is urgent, for example payroll that must be approved today, call +1-571-601-1752 and mention your earlier email.

Related articles

• Employer FAQ
• Getting Started for Employers
• Resetting a Forgotten Password or Recovering Your Username